FAQ'S(FREQUENTLY ASKED QUESTION )

1. Are your products original?
Answer:
Yes, all our products are 100% authentic, registered, and legally protected.

2. What payment methods do you accept?
Answer:
We accept Cash on Delivery, Bank Transfer, and Online Payment (depending on
availability).

3. How long does delivery take?
Answer:
Orders are usually delivered within 2–4 working days across Pakistan.

4. Can I return or exchange a product?
Answer:
Yes, we offer a 14-day return policy if the product is unused and in original packaging.

5. How can I contact customer support?
Answer:
You can contact us via Email, WhatsApp, or through our website’s Contact Form.

6. Do you ship internationally?
Answer:
Currently, we deliver only within Pakistan. International shipping will be launched soon.

7. What if I receive a damaged product?
Answer:
Please contact us immediately with proof (pictures/videos). We will replace or refund as per
policy.

8. Are your products registered with IPO?
Answer:
Yes, our brand and products are registered and legally protected under IPO Pakistan.

9. Do you offer discounts or bundle offers?

Answer:
Yes, we run seasonal sales and bundle offers. Stay updated via our website and social media
pages.

10. Can I place an order without creating an account?
Answer:
Yes, you can place orders as a guest, but creating an account gives you faster checkout and
order tracking.

11. How do I track my order?
Answer:
Once shipped, you will receive a tracking number via SMS/Email to track your order online.

12. Are your products suitable for sensitive skin?
Answer:
Our products are dermatologically tested and safe for all skin types. Please check individual
product details for ingredients.